At Haven India, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. Please review our refund policy below:
Refunds are applicable only for items that are:
Unused, unwashed, and in their original condition.
Returned with all original tags and packaging intact.
Accompanied by the original purchase receipt or proof of purchase.
Refund requests must be initiated within 15 days from the date of purchase/delivery.
We do not offer refunds for the following:
Items purchased during sales, promotions, or clearance.
Customized or personalized clothing.
Gift cards and vouchers.
Innerwear or other hygiene-sensitive items.
In-store Purchases:
Visit the store where the item was purchased.
Present your receipt and the product for verification.
Once approved, refunds will be processed to the original mode of payment.
Online Purchases:
Initiate a refund request by contacting us at support@havenindia.com | +91-9068623331.
Ship the item to the return address provided. Customers are responsible for return shipping costs unless the item received was damaged or defective.
Once the return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7-10 business days to the original payment method.
If you receive a damaged or defective item, please contact us immediately at support@havenindia.com | +91-9068623331 with proof of the issue (e.g., photos). We will arrange for a replacement or issue a full refund, including any shipping charges.
We also offer an exchange option for eligible items. Exchanges must meet the same eligibility criteria as refunds.
For any refund-related questions or concerns, please reach out to our customer service team:
Email: support@havenindia.com
Phone: +91-9068623331
Thank you for shopping with Haven India. We value your trust and strive to provide a seamless shopping experience.
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